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Call Center Services follows specific waypoints in the
engineering your call center programs set-up and
implementation |
A custom call center outsourcing proposal is
engineered including, client references, program cost
and set-up details and deadlines. |
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Upon your approval of our call center services
proposal, a formal contract will be delivered for your
review and signature. |
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Once our call center receives your signed
contract, database (when applicable) and initial program
deposit, our call center executive schedules a new
customer orientation site visit or conference call. |
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Now with full understanding of your call center
programs needs, our scripting experts craft a custom
call center script as a guide for our agents to be used
during each inbound or outbound call. |
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This scripting is then sent to you for your
editing and approval.
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Next
our Microsoft Certified database engineers craft a
custom call center interface to be used specifically for
your project that will be formatted so you can easily
import daily reports, call center leads etc.
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CCS then provides simulations and test outputs
of daily reports, call center leads
etc. for your approval. |
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Once scripting and database construction meets
all client specifications, our team of call center
trainers begins the process of knowledge transfer to our
call center specialists. This includes product knowledge
training, database training and other specific skill
sets required for your call center programs success.
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Our trainers then engage in live call simulation
exercises with your staff to demonstrate our specialists
proficiency before program launch.
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Your final signoff and approval of program
metrics is the last step in launching your call center
outsourcing campaign. |
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At
this point call center scripting has been completed and
approved. Call center database set-up and report output
is completed and approved. Agent training and agent
testing is completed and approved. |
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Every phase of your call center services
solution has now been tested, approved by you and your
program is ready to begin production!
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This entire process takes about 10 business days from
start to finish. Contact our call center services
consultants for instant call center quotes or to get
your program operating quickly at
330.825.2407. |